KitchenAid KMTT400 Toaster, 4 Slice Review

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(More customer reviews)Note: I was not able to change the rating from my first review which was based on a defective toaster. The new rating should be 5 stars. We've discovered the best bagel toaster ever!
In my first review I said I'd be back when KitchenAide sent a replacement toaster. Not only did the one I ordered from Amazon not toast, the stainless steel stained with fingerprints and smudges of all things. That was three weeks ago. The replacement came last week, and I'm quite satisfied with the new one. It does not retained smudges and fingerprints and, more important, it toasts just fine. I especially like the way it handles bagels -- crisp on the outside, toasted on the inside.
It still has a minor "problem" with English muffins which I don't understand, and buyers note that you have to use the "bagel setting: to toast English muffins. Still, they need a higher setting, perhaps because they're thinner than bagels and regularly sliced bread.
Why not 5 stars? Because it takes so long to toast anything, or seemingly so. Up to two minutes for some breads, not that I don't have two minutes to spare in my lifetime, but timing eggs and other breakfast items so that the toast is ready at the same time will take some getting used to.
How soon we forget: I can't remember how long it took to toast in a toaster over, so this may be unfair to KitchenAide. In fact, I'll go 4.5 stars because on top of the design (classic rather than full of gadgets - I half expected another timer and clock to be in the kitchen), it has really good stainless steel AND the sides remain cool even while toasting. Yep, 4.5 stars. What would it take for 5 stars? I miss the old "Ping!" when toast popped up on our last toaster. That was 35 years ago, so maybe that was my imagination.
One last and very important note: We did not return this toaster to Amazon. We wanted a toaster, so we called KitchAide, and KitchenAide deserves a 5 in customer relations. They sent a new toaster and a prepaid UPS return label. There were no questions, no third degree. Just good old-fashioned customer relations, and I do mean OLD-fashioned. (P.S. I rate very few companies for that kind of customer relations: the "new" Dell; Amazon; and now KitckenAide.)

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The KitchenAid 4 Slice Metal Toaster is an attractive and durable addition to any kitchen. Toast the thickest bagels and English muffins perfectly using the industry's most advanced bagel toasting function. Baker's Bagel¿ Toasting gently browns the bottom of the bagel while toasting the sides that are sliced. One-touch button automatically sets toaster for warm function to warm previously toasted items without additional browning. The easy to use dial knob with detented stops controls toasting levels with precision ¿ turn the dial knob clockwise for darker toast, counterclockwise for lighter. Precice toasting with the Even-Heat¿ System.Extra-thick mica boards hold the heavy gauge heating elements flat, for even browning. A heat sensor ensures consistent toasting slice after slice. Extra-wide slots handle the thickest bagels, breads, and pastries easily. A gentle lift on the side Easy Lift¿ lever will cancel toasting and raise the toast.Thick or thin breads are centered perfectly on self-centering bread racks for even toasting. Metal construction for added durability and style. Heat shields inside the toaster help keep the Cool Reach¿ exterior steel side panels cooler.Features a steel interior which offers the ultimate in durability and adds consistency to toasting. Extra-deep toasting cavity helps ensure even browning. Full-width, rugged steel crumb tray removes easily and is dishwasher-safe. Under base cord wrap keeps counter neat. Includes KitchenAid's One year Hassle Free Replacement Warranty.

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